PERSONALIZED ORDER PROOFING PROCESS
At the outset, you will work closely with us to ensure that you share the vision for the project and you can be confident in seeing options that reflect what you are looking for. For custom designs, you can make up to three revisions. You are welcome to make additional adjustments, however, you will be charged $70/hour charged in 15 minute increments.
A production timeline will be sent upon confirmation of order details outlining due dates for necessary steps and files. Rush processing is available for an additional fee.
If required files are not submitted in accordance with the given timeline, your timeline will consequently be pushed back. Additional rush processing may also be incurred due to late submission to complete your order in time for your event and/or requested delivery date. If we do not receive necessary files within 30 days past the order placement, we reserve the right to cancel the order. Any and all deposits and/or payments will be forfeited.
PRODUCTION AND SHIPPING
Please allow 1-2 weeks for production and 1-3 weeks in the last quarter of the year.
If you complete the proofing process and submit your final payment earlier than scheduled, your order may ship sooner! If you’re getting a late start, we offer many rush processing options:
RUSH PROCESSING • expedited proof, revisions and production
Shipped within 1 1/2 weeks: Additional 25% fee
Shipped within 1 week: Additional 35% fee
Shipped within 4 days: Additional 50% fee
(must be decided at time of order placement)
PRIORITY PRODUCTION • expedited production only
Shipped within 7 business days of payment: Additional 15% fee
(can be added at the time of final approval and payment)
***rush shipping, if needed, will incur an additional fee***
All orders in the continental US orders are shipped via FedEx Ground or USPS Priority Mail, unless otherwise instructed. Packages will arrive typically within 2-5 business days. Orders with a value of $500 and above qualify for free ground shipping within the continental US. Express and overnight shipping are available for an additional cost.
Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged, lost or stolen goods. If you choose not to purchase insurance, Paper Panther Design is not liable for any costs that may be incurred to replace the package.
All orders require full payment before production will occur. This payment is non-refundable and required in order to reserve your date in our production calendar and secure current pricing options. Once we receive your order and payment, we will send you a proof to get started! Paper Panther Design accepts cash (local only), Visa, MasterCard, Discover, American Express, Venmo, and PayPal.
RETURNS, REFUNDS, & CANCELLATIONS
We will work closely together to ensure that every detail meets your needs and specifications. In the unlikely event that your product do not match the approved final proof, the cost of reprinting will be covered by Paper Panther Design. However, we cannot be held accountable for errors or misprints (including misspellings) present in the final approved proof. With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly.
Returns and/or exchanges on custom/personalized are not accepted due to the inability to re-purpose goods. As with all handmade and handcrafted pieces, variations may occur between each crafted item. We cannot guarantee that each item will be exactly identical. However, if for any reason you are not happy with your purchase, please contact us immediately so we may be able resolve any issues or concerns!
Returns and/or exchanges on stocked items are allowed within 30 days of purchase.
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
The cost of shipping a returned item will be on the client
Please email to start a return or exchange process.
Plans change and we strive to be as flexible as possible. Custom and personalized orders can be fully refunded if given notice of cancellation within 48 hours of having placed the deposit. If a custom order is canceled after 48 hours, the client will incur a 20% restocking fee of items purchased. If an order is canceled after already having entered the production process, the client will be unable to receive a refund. Stock items may be refunded up until the product receives a shipping label.