INVITATION PROOFING PROCESS
At the outset, you will work closely with us to ensure that you share the vision for the project and you can be confident in seeing options that reflect what you are looking for. For template design orders you can take advantage of three sets of digital revisions to the original design. For custom designs, you can make up to seven revisions. In either process, you are welcome to make additional adjustments, however, you will be charged $70/hour charged in 15 minute increments.
A production time-line will be sent upon confirmation of order details outlining due dates for necessary steps and files. Please consult individual invitation / stationery listings for estimated processing times. Rush processing is available for an additional fee.
If required files are not submitted in accordance with the given timeline, your timeline will consequently be pushed back. Additional rush processing may also be incurred due to late submission to complete your order in time for your event and/or requested delivery date. If we do not receive necessary files within 30 days past the order placement, we reserve the right to cancel the order. Any and all deposits and/or payments will be forfeited.
PRODUCTION AND SHIPPING
Please allow 4-6 weeks for production and shipping for invitations, please allow 1-3 weeks for production and shipping for all other orders.
If you complete the proofing process and submit your final payment earlier than scheduled, your order may ship sooner! If you’re getting a late start, we offer many rush processing options:
RUSH PROCESSING • expedited proof, revisions and production
Shipped within 3-4 weeks: Additional 25% fee
Shipped within 2-3 weeks: Additional 35% fee
Shipped within 1 1/2 - 2 weeks: Additional 50% fee
(must be decided at time of order placement)
PRIORITY PRODUCTION • expedited production only
Shipped within 7 business days of final payment: Additional 15% fee
(can be added at the time of final invitation approval and payment)
***rush shipping, if needed, will incur an additional fee***
All orders in the continental US orders are shipped via FedEx Ground or USPS Priority Mail, unless otherwise instructed. Packages will arrive typically within 2-5 business days. Orders with a value of $500 and above qualify for free ground shipping within the continental US. Invitation orders that do not meet this requirement will be charged a flat $20 shipping fee for invitations and shipping by weight for all other items. Express and overnight shipping are available for an additional cost.
Insurance can be purchased for an additional fee to ensure reimbursement for potential damaged, lost or stolen goods. If you choose not to purchase insurance, Paper Panther Design is not liable for any costs that may be incurred to replace the package.
INVITATION PAYMENT METHOD
All invitation orders require a minimum $150 deposit on template design orders and $250 on custom orders. This deposit is non-refundable and required in order to reserve your event date in our production calendar and secure current pricing options. Once we receive your deposit, we will send you our wording and order forms to get started! Payment will be due in full after final proof approvals and before printing begins. All other orders require full payment before production can begin. Paper Panther Design accepts cash (local only), Visa, MasterCard, Discover, or American Express.
RETURNS, REFUNDS, & CANCELLATIONS
We will work closely together to ensure that every detail meets your needs and specifications. In the unlikely event that your prints do not match the approved final proof, the cost of reprinting will be covered by Paper Panther Design. However, we cannot be held accountable for errors or misprints (including mispellings) present in the final approved proof. With this in mind, we recommend thoroughly reviewing each proof to ensure all information is presented correctly.
Paper Panther Design creates only customized products personalized to each client. Returns and/or exchanges are not accepted due to the inability to re-purpose goods. As with all handmade and handcrafted pieces, variations may occur between each crafted item. We cannot guarantee that each item will be exactly identical. However, if for any reason you are not happy with your purchase, please contact us immediately so we may be able resolve any issues or concerns!
Plans change and we strive to be as flexible as possible. Orders can be fully refunded if given notice of cancellation within 72 hours of having placed the deposit. If an order is canceled after 72 hours, the deposit will be forfeited. If an order is canceled after already having entered the proofing process, a $75 restocking fee for materials already purchased will be charged in addition to forfeiting the deposit amount and/or previous payments.